Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of family-shop24.top
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
Very happy wi5 this purchase, the device works great, arrived in just 2 days :))
Customer –
very nice. fast delivery from poland
A***o –
Works, the result is
J***. –
Fast and good.
Customer –
Product came in 3 days, this is the fastest shipment I have ever had on aliexpress. I hope I’ll be satisfied with result after use. I will leave feedback after few weeks.
L***a –
All super, I’ll wait for the result
Customer –
It’s all here. Catching is a very cool thing. Delivered to the door. Thank you very much store. Very all qualitatively fell, and the epilator itself works.
F***r –
Re-store receives from me 5 stars! Delectable contact, expresowa shipping, product conforming Koje expectations. No over what will wonder recommend with hand on heart 🙂
I***y –
It’s fine. Works, we’ll see the result.
S***l –
Very fast shipping. After just 2 days Courier came with Parcel Post (a zamawiałam in holidays). I am already after the first treatment, machine is simple to operate, hair removal does not hurt. Presumably for some time opiszę results treatments
V***a –
very fast shipment, everything is ok, good quality. I will give an additional feedback after using 1-2 months how it works.
F***l –
Thanks.
Customer –
Item arrived very fast, within 2 days! Well packaged and all as the description. Did the first procedure and was very simple to use and almost painless, even on level 5. Not only can ensure for now, that works;) otherwise, am super satisfied and recommend. Still use the lamp red…
Customer –
Perfect shipping, the depilator has arrived in no time, very well packed and lle goes a box that goes perfect to store it. They work perfectly, I ‘ve tried all the supplied heads And it’s all corrective. I’ll start the treatment and update if it meets the promised.
Customer –
We need to see results.
A***l –
Super! Fast shipping!
N***a –
Nice design, good quality, fast shipping, everything as expected.
J***g –
All compatible with description, pack dotarła after two days 🙂
V***a –
Pristychagna for 5 days, good is late. Work. For Tuesday, we will eat the client on the Tozy shop and eat the dovolna from Merced and stockite.
A***a –
It came very quickly on April 24 ordered and on April 30 has already received. Brought the courier to the house. There is an instruction in Russian language, which is very pleased. Everything works.
M***o –
Fast wysylka, or will remove owlosienie it still do not know but blysk dosc lamp powerful and czuc puzniej Lekie baking cos as following sunburn, see
Customer –
Super rewelecja
A***v –
Everything got, everything is fine. Returned most of the money back through cashbackworld.ru
A***h –
As narazie rewelacja, hair already much weaker and less their density I am very glad recommend <3
S***s –
Delivery 5 dnev.
Customer –
The laser is working. Hair’s falling out. Before that, I did epilation in the salon. There, of course, the laser is more powerful and faster, it makes 3 flashes at a time I think from both. With this same epilator, you need to gain patience, it makes one flash in 5-6 seconds. It’s a long time, it’ll take 1-1,5 hours. In general, in the salon everything is done faster, but with this epilator is more profitable by money)) but it will take a lot of time
D***s –
Super store, expresowa shipping in 3 days. Good contact with the seller, fast answers the questions. Goods well packed and arrived in full. Highly recommend this shop. Best regards.
K***i –
Very good company, great cooperation, once again I am very happy with my purchase. I recommend the store and the store.
B***a –
Very fast shipping & delivery, from stock in Poland. Well packed, works.
Customer –
I used it once, and it shows positive results for now
K***i –
The perfect store and such should be everyone I recommend this store and seller.
Customer –
super , 8 days ♥️
U***a –
Recommend! Delivery in 2 days!
K***i –
I will say this. The perfect company, the perfect store, the perfect epilator. 10 stars for you
M***c –
Seller shiped my order right away. Very fast shipping (3 days to Croatia from Germani), item carefully packed, good comunication with the store. IPL epilator works fine, I will leave additional feedback after a few weeks when I see results. I recomend this seller
Customer –
I love it. Arrived in 2 days. Very good quality.
W***a –
Super delivery in 2 days.
K***n –
as described very fast delivery
Customer –
Best order and best store I bought from on Aliexpress. This is my second order!
N***v –
used for two weeks. it’s working and the results look perfect!
D***v –
The goods came a month for 1.5. Packed was good, boxes, films. The whole thing. On the results of the work of the device I can not say yet, just started to use, later I’ll unsubscribe whether there is a sense from him.
H***h –
Very fast shipping 2 days and was pack already U me. Now wait for effects.
Customer –
I ordered it on April 24 and today March 14 arrived very well packed, to Puebla Mexico, I haven’t tried it, it’s just like the picture. Thank the store for answering all my doubts.
K***o –
The order was processed and shipped quickly. Delivery literally a few days as was sent from another city in Poland. The product fully corresponds to the description and is well packed. the store definitely recommend. And it’s really a slave. Not as good as the beauty salon, but it works and the result is really there, and this, while half less has done procedures, what I needed. After 2 months of very irregular use on my feet, I really have half of my hair left and grow like slower. On other parts of the result I do not see. But the power there was used, of course, less. Therefore, if you use at maximum power, the effect will really be (well, it’s natural to smoothly move to the highest level). I have dark hair and medium dark skin.
P***r –
All OK. Recommend equipment.
B***a –
super
T***i –
I can’t judge product-wife only tests. It seems that all is best fine. Goods Super packed. User Manual in English. Goods arrived in expressowym TEM pie. Sincerely recommend this store.
M***Z –
Shipping from Poland from day to day. Rewelacja. All very well packed. I will test. Póki what recommended!!
G***a –
He arrived quickly and completely but Lassa magrabto
R***a –
Thanks to the sale. a lot of pants delivery for 1 Gray. quality is excellent
L***e –
All good, fast delivery, well packaged, the product seems good quality, everything works properly, does not hurt. To see the use if it works and if it is durable, but the product inspires confidence.
Customer –
The product corresponds to the description. I ‘ve been using it for a month and 1. Has done me no skin damage. 2. If you notice results (the hair takes longer to be born) at the moment I cannot say more about its effectiveness. My partner has better results than me in the chest area, (I was testing it in an area with residual lasers hairs, they must be invincible; now I’m gonna start with my legs). 3. It doesn’t hurt, sometimes you notice a prick of some hair or you can notice that the glass has heated up. 4. The cable is not very long.
V***y –
Looks good. Product is without damaging arrived. All sat there neatly at and the product works. What the result of the treatment is know I haven’t. Super fast shipping!!!
N***o –
Fine with all accessories. Is working, only time will see if have results. Chose the shipping Spain came very fast.
Customer –
The equipment arrived pretty quickly. It looks good and works smoothly and easily. The goggles are a bit uncomfortable, but it’s very protective. I started to use it, I will write an update when I will see the effect.
S***a –
Hello, thank you for the very fast delivery. I am satisfied with device quality, except that it was marked 700k flashes but it is 300k!
B***a –
All comply with the description. Shipping Courier in 2 days. Epilator works, oddałam one “shot” test. Power supply with interchangeable tips outlet sundry. Included glasses. Wish that no instructions after Polish. More information I will try to provide after several użyciach.
K***n –
Working well so far. Let see how is the progress after few months.
R***r –
I got it, safe and sound. I use, the result will be accurate, but not immediately
F***f –
It came to Yakutsk exactly on time, even a day earlier, but the delivery to the house was not for some reason, took from the point of self-delivery IML. epilator seems to be working, flash tangible, after a month I will add a review
R***e –
Thank you
Customer –
I got it in 24 houres. Thank you. More opinion later
L***e –
I am still receive an item, it takes not so long to UK. very good packing. not trying yet. but hope everything is working. I will give more information when I try it.
X***x –
Terrific ….
A***a –
Very good product, My wife is more happy than expected. I recommend this Seller
Customer –
Fast Delivery/only 1 day
K***i –
great company, perfect product as always, I recommend
I***z –
It’s the second one I buy, as mine goes so well I ‘ve bought another one to make a gift
L***a –
Really works. I have dark and rigid body for legs Pon6 razach see effect.
M***l –
Is gorgeous! Shipping from Poland, happened in two days after the order-something beautiful 🙂 napiszę after a few months, what will be effects, for used first time and not yet for maximum output. Beautiful package, super protected, cute and simple to use, cool that are glasses, for this moment recommended!
J***j –
Very fast shipping, device protected well for shipping time. All according to the description. Użyłam only once, so at the moment hard state how does.
N***a –
The product works well. Best store in aliexpress for IPL.
N***e –
5 stars because working. Nothing more. After months I will know if really remove hairs for how long.
A***a –
The goods came quickly! Very well packed. Removes hair almost without pain, there is automatic mode, effective. With a long work, the lamp is heated, uncomfortable glasses. After a long time of use, I will add a review. Thank you very much to the store. Everything works fine! Hair will not fall out immediately. On the legs, the first Balts began to appear in two weeks.
B***r –
Shipping with Polish 2 days. All beautifully packaged, nothing damaged. Seller immediately answers the questions. Super store. I will add feedback after use.
P***j –
Fast delivery test later
D***v –
Excellent! Fast shipping!
P***a –
So far I am very satisfied. Everything works, the effect I will see after few weeks. Quick shipping.
K***i –
a very good company and such companies should be practically all. I recommend the product and store. Thanks
S***a –
An excellent product, there is something to compare. Good power. great store. Answers immediately. decided the question with difficult delivery. thank you
P***g –
Very fast delivery. I was surprised. I’ve orderd on Monday 9 am and got it next day at 11 am. Product as described in offer. Now I’m waiting for effects.
B***w –
I’m happy well packaged thank you very much I have not tested yet
Customer –
Excellent salesman.
Customer –
Rapid delivery and superior product quality.
K***i –
Super store, store and goods, I highly recommend. if someone did not buy it is really worth it.
J***ś –
Express shipping, toraw to agree, there’s only test
M***m –
Epilator got it, everything works. About the effect to speak early. Later I will add a review. The packing is excellent, not even crumpled corners. The store is sociable, the contact is on. Due to delivery problems due to coronurus at the first address immediately extended the protection period
N***a –
From Moscow to the region came in 3 days. Quality is good, everything works.
M***a –
Shipping 2 weeks, for case włączałam works and have ZDA exam found to later on Big Plus plug which has 3 Replaceable,
A***B –
Received very fast, all the perfect packing and very good quality. At the moment I ‘ve only used it for the face and all right, later on I’ll put how about the results.
A*** –
Very fast
N***a –
Order sent fast. Delivered by courier to the door. Until St. Petersburg went 3 days. Very cool 🙂 Everything works. I made trial flashes, as it is written in the instruction, it’s fine, without burns. After a day I spent the first epilation. At the 5th level of power is palpable, almost burning. It’s no use talking about results yet. It takes at least a month…
Customer –
Delivery in Russia is very fast, SMS came about tracking in some program, did not put it. Ordered on June 15, 19 already handed the courier. The packaging box, though thick, was with a hole, it did not affect the box of goods. The device itself is working. Instruction coryavaya, I do not understand what to do with the red nozzle, I thought it was a photoepilator, it is written-for rejuvenation (well, also not superfluous). Okay, I’ll figure it out. The discharge itself corresponds to a professional device. I can not say about the effect yet. Thank you.
B***o –
Super attentive, delivered in 3 days. Strongly recommend, super helpful
A***I –
Received tested it works, but very early to confirm it’s efficiency
K***n –
All OK, shipping 7dni with Polish
N***n –
Delivery by courier, packed perfectly, all in place, there is an instruction in Russian language, in the work has not yet used
Customer –
Thank you to the store and I advise him and thank Aramex shipping company arrived 10 days after the date of purchase even with the circumstances of the existence of an epidemic corona… Pending trial
K***i –
great store and store. recommend
Customer –
The order arrived very quickly and is the same as the description. Now it just remains to be tested and see if it performs its function.
E***a –
Delivery from Poland to Poland 2 days, everything works fine, processed for 5 power, as a gift there were glasses. Thank you.
Customer –
Delivery by courier to door. Pre-specified on the phone at home I am on or transfer delivery to another convenient day for me. The goods came in a box many instructions. Recommend
J***a –
Very satisfied, from Poland to Estonia came in 5 days
A***a –
the epilator works fine..I’m using it every 3-5 day, I ll come back with another review after 3 months to see if there are any results.
L***k –
Very fast delivery (2dni) Product bought for gift so not yet tested. Workmanship and fabric very good. Recommend
P***r –
Goods doszedł very quickly. Well secured pack, packed in elegant nice gift box. All works like please. I am very glad. Recommend!
A***k –
Goods came very quickly. Was well packed.
E***a –
Super. Delivered six days before the apartment. It works.
F***o –
The product arrives perfectly packed. It’s hot, sturdy. The use I will comment later but it seems to be good. The perfect salesman. The shipment very fast.
G***u –
I give you 5 stars for the speed of shipping and all right though if I pass one weird thing and I don’t know if it’s normal for you to spend 100.000 strokes for a session that I did half-legs on. Honestly, it seems like a lot of pulsations for a single half-leg session, he came back with 400.330 or something like that of pulsations and I got 300.000 that seems like a nonsense to me.. I didn’t really expect you to spend so many strokes. If someone who can tell me if this is normal would appreciate it. Thank you very much.
R***r –
Goods delivered in 2,5 weeks to Samara. Packed perfectly, everything works. The first impressions of the device are wonderful. I did not communicate with the store. Hopefully the effect will be too. I will add a review necessarily
A***a –
I haven’t used it, but I come very well, as described.
J***a –
All right and fast
W***a –
All OK. Epilator looks just like the pictures, very nice the presents, simple to use, it has manual mode and automatic, which well will check out at large batches body. The first feeling good, see how will spełniał your function
E***l –
Made an order on June 22 and July 16 received (Vitebsk, Belarus). I did not take it at regular mail, but in sdek, the tax did not pay, for delivery Too. Packed perfectly, the device lies in the hand well, light. In the set of 3 types of fork goes. I’m happy!! I tried quickly on my leg. On the 3rd power I already feel a little burning after a while, although the skin with a touch, not Snow White. I’ll add a review later.
B***s –
Arrived on time, well packed and product great .. Still will test, but already loved!
D***i –
Delivery in 2 days of order. Product complies with the description. Not yet tested.
S***s –
Works perfect. Reach a little late because of pandemic though. As for tge results will write again. Seems promising.
W***O –
Good!
V***E –
прибыл быстро! хорошо упакован. ещё не использовала.