Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of family-shop24.top
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
Everything is super. I advise everyone. I will order in the future as a gift to relatives and relatives.
C***r –
I really loved it. I was surprised, it took only 26 days to arrive in Manizales, Colombia. The box arrived bludgeoned but the moon is in perfect condition. Comes the Moon, base, charging cable and remote control with battery included. As soon as you take it out, you have to charge it for about 2 hours so I can turn it on. It works touch and also with remote control. I recommend you make the investment and buy it 15 cm or more. I bought a 10 cm one and though it’s beautiful, this very small one. I’ll buy a bigger one soon! A thousand thanks to the store. Super recommended.
S***a –
I love it soooo much!
V***y –
Good thing and fast delivery
M***v –
Chic piece
T***n –
Good thing, impressed.
M***c –
Identical to that of the ad is great, 100% recommended.
J***s –
Arrived finally. In one piece. Packaging is woefully inadequate for international delivery. Parcel arrived dented in two places and looking a mess. I was amazed that the globe was intact. Miraculous…
A***c –
Perfect
R***r –
I’m very happy to get such a moon, thank you
L***i –
Working great! I love it. I just ordered again 😀
A***i –
He arrived much earlier than he said, in good condition, I haven’t tried it yet but I feel satisfied with my purchase.
Customer –
lovely product 😀
J***z –
j’adore
J***o –
Great moon! Just what I wanted. The photo looks great The only negative-very long went, more than 2 months. But I do not think that this is the fault of the store)
Y***r –
Good!
A***a –
Very fast delivery, lamp is very nice, everything’s ok
E***d –
beautiful. it’s super nice. my friends love it.
Customer –
Wonderful… makes a beautiful light and atmosphere lamp
A***a –
Nice
T***r –
store forgot charging cable but sent it in a second package, good service
F***s –
Nice!!!
Customer –
Very pleased with this lamp. It makes a great addition to our geek and space themed office decor.
A***a –
Delivery in 2 weeks. Lamp very cool. All comply with the description and pictures. Recommend.
D***z –
The box came in badly mistreated, but the lamp is perfect just as in the description
S***s –
It works somehow strange .. Then turns on, then after charging does not turn on .. Delivery is generally full of Popa, the parcel came in 3 months ..
J***e –
it came super quick and I love it. my daughter will be excited
A***o –
The box arrived battered but the content works.
B***s –
Perfect and brighter than I expected!
S***c –
I love it! Such as, I’ll order the bigger one, the one I have is 15cm worse if I ‘d like it bigger, I love it. I arrive sooner than expected
Customer –
good!
Customer –
Moon lamp is beautiful, with 16 colors and 4 effects, works with remote and with touch to the charger port 🙂 I am very satisfied.
D***t –
Took a long while to get here due to Covid but happy with the goods
M***z –
Smaller in size and without the shape of the moon but perfect
R***v –
Great night light
S***a –
Beautiful!!!
Customer –
Hello! I received the parcel on 07/07/20. Everything is in perfect order. I liked the lamp very much. Thank you very much. I will make five stars. I wish you success.
D***e –
I loved it.
O***r –
Description exact. Everything works. 40 days delivery.
N***O –
I love it
Z***z –
ok, thanks
U***t –
это жесть. во первых доставка больше 2 месяцев, посылка не отслеживалась,все сроки вышли,я открыла спор. спор закрыли в пользу продавца, в связи с тем что продавец выставил скриншот что посылка доставлена и получена. хотя информации о посылки у меня не было и я не знала где ее искать. это было неделю назад,я накатала жалобу на результаты спора но реакции никакой. сегодня посылку доставили курьером СДЭК, в помятой коробке. собственно на фото видно что пришла не луна,а лунная сиська, жестоко приплюснутая и мятая. подозреваю что размер тоже не совпадает,я заказывала не самую большую луну а тут пришла огромная.при этом я внимательно читала отзывы и соотносила размер лампы по выставленным фото. куда планировала ее поставить-туда уже не впишется. не довольна товаром и общением с продавцом. какое то халатное и наплевательское отношение к клиенту. и качество так себе. расстройство
D***a –
отличный ночник
T***a –
Description accurate, packed in a box inside in a pooerku, but the night light was not working (opened the dispute returned the money,
I***a –
Perfect, meets the descriptions… all working.
B***e –
Good
M***s –
Excellent! I love it, I ordered the 12 cm one, it takes about a month but I’m very happy with my comora
K***r –
Очень замечательный продавец, первую лампу которую прислали поломали при пересылке, после чего продавец бесплатно отправил еще одну. Спасибо большое за вашу работу.
F***r –
beautiful!! just like the picture, eassy to work with, awsome!
E***a –
Before Ufa, the order went a month, tracked, awesome lamp, two modes ordered white and yellow
L***z –
Same as the photo, I delay a little for this pandemic thing!
K***o –
The parcel to Krasnodar was 2 months old The ball is cool, it lights from the battery, very satisfied
S***r –
Very thin.
A***t –
Great moon!
G***r –
Even better than expected. Many colors and White + different color changing modes + 5 brightness modes. The remote is small and convenient. The lamp is very light, no sharp smells, the texture of the moon is not bad (at least 10 cm).
Customer –
Excellent night light, I’m very pleased. Everything works. The most pleasant thing is that there was already a battery in the remote and did not have to run to the store.
R***Z –
I arrive in 19 days and very well everything. Thank you.
J***j –
Muy bonito y alumbra de todos los colores, ademas llego mucho antes de lo esperado.
Customer –
thank you. we received the ball litl bit demeged, but stil love it very much!
A***n –
The box is in a state like it was played in football. I’m surprised that the goods themselves turned out to be whole. Of course, it is not the store’s fault, but mail, but in case of damage the second time to order it would be late
C***z –
It arrived earlier, very good 🙂
A***e –
Love it! Absolutely perfect!
J***v –
Did not receive the goods. Returned money
E***a –
it’s great! awesome!
L***i –
Very pretty satisfied very arrived fast thank you
H***s –
Very nice contact, nice item, I’d but it again. Many thanks again!
V***z –
Excelente lámpara, en verdad que esta hermosa. Funciona perfectamente y llego antes de lo previsto (un mes antes). Único detalle: solo trae el cable USB, tienes que tener el adaptador para cargarla pero es super sencillo. Recomiendo 100% ♥️
J***z –
Excellent!
J***s –
Ok perfect, same as description, very pretty, arrived fast
S***n –
I loved it!
L***a –
Great lamp. Recommend. Delivery about one month
T***a –
This is the second lamp from this store. The first was impeccable. And the second is not round, but looks like an egg-stretched. Very sorry the lamp is ordered for a gift. But shines well, the charger is
4***4 –
so beautiful, i’m Happy
N***a –
Коробка вся измята, поэтому на подарок вряд ли. Но качество – огонь!
M***a –
Ночник отличный, все работает
W***l –
great present a bit smaller then I thought it’s gonna be but that’s perfectly fine I love it that way
Customer –
Llegó más rápido de lo esperado y es de buena calidad.
A***i –
Lovely!
A***s –
Me encantó 100% recomendable
M***i –
very good
S***r –
Alles Super,gerne wieder