Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of family-shop24.top
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ctibor Plavec –
very good product and quick shipment.
Anita Kubiak –
I can charge their phone almost three times!
Teresa Guerrero –
Excellent quality. Fast delivery, came earlier than expected. Very pleased with the wonderful and convenient purchase. Thank you, kuulaa, I will order more.
Мирослав Баданин –
The goods did not come, the money did not return
Barbara Woods –
many thanks great item.
Эдгар Юрченко –
Cute, stylish, quality, everything is fine!
George Chapman –
Well packed, I still did not check for work
Людмила Давыдовa –
Delivery 82 days from the time of order, because of coronorus. Packing is good. Everything came in integrity and safety. The battery came charged at 75%. At a load of 1.5a charged at 100% Pover, the bank was discharged in zero for 04:23 minutes I gave it to 6619 mAh (33394 WH). 2 amperes in the load produces, the voltage does not leak. Charging with maximum current 1,7-1,8а is 05:50- 06:00 hours. Produced an electronic load of zketech EBD-USB +. The body is a little Marky, traces from the fingers remain.
Алексей Зуев –
Normul
Евгения Григорьевa –
Everything works well but all this screen in scratches and on the case 2 are scratched
Анжела Кац –
Quite good, came for a month, let’s see how it will work)
Эдгар Фомин –
The second Akum came, the first one really liked the number of 9400ma, the exact discharge indicator. I advise everyone, though the price rose almost twice, took for 450R.
Margaux Vasseur –
Functional to see in the long run
Анжела Фоминa –
Delivery from Russia almost 2 weeks, bolshevat in my opinion, like another phone. And heavy and massive
Johnny Anderson –
شكراً you
Алёна Тимофеевa –
I went quickly, from Russia in 12 days, by courier. Came charged at 66%. Charges Prestigio Muze F3 on average for 1 h30min-2 h30min, looking at how to use the phone, if you leave-quickly charge (1 ch30 ±). 100% charge Power Bank is enough for 2-3 charging the same phone. The bank spends its 20-25% for charging. He himself charges for a long time, for the night I put, in the morning 100%, probably hours 12 it is necessary The case and screen are slightly scratched
Алёна Назаровa –
Ordered January 25, received April 24 in Samara, exactly 3 months, pandemic. 2 months exactly from China did not ship, specially did not cancel the order, because I knew it would be more expensive later. The price was 560,36 rubles, but with the coupon of the store I cost 496,47 rubles. I ordered the second, the first was in black, this white. Everything suits, the first came in November. Everything works, charges problems yet. Everything is fine, let’s see how this one works. Although this one, the second one began to work badly, with honor charging does not charge, it is necessary to take more powerful. Overtook a bunch of charges to push. 20% charges for 4 hours. I’ll see how it works. I’ll add a review if that. While I recommend, take it will not regret.
Ismael Espinosa –
I barely got it.
Renata Michalak –
All OK. Product spełnił my expectations.
Ángel León –
Tal cual
Jerry Guzman –
Very good But It’s very heavy.
Эдуард Чернов –
Thank you. Everything has come. I check how much charge SE is enough
Владислав Кац –
ZBS
Григорий Семёнов –
Very pleased with the charging. On March 29 he ordered, received in Novy Urengoy sdecom on April 23. There are no problems with packing, everything is saved, in a box. At the time of receipt, it was charged 80%. Charged iPhone 3 times remained 40%. On the charge stood four hours approximately (did not seed), charged up to 99%. A hundred won’t show. Quite compact-will enter into any Barnet or pocket of the jacket. in a set of charging cord. 10 K For 850R. That’s great for me.
Ігор Бондаренко –
NP came
Patricia Delgado –
I arrive in 3 weeks, it’s a bit heavy, but if you hold on well the trot will be fine.
Артур Казаков –
One believe bank came not working, returned money
Katarzyna Kozioł –
Works all smooth recommend
Joshua Diaz –
Delivery home SDEC. Everything suits. Is working
Давыд Жиганов –
Paurbang at first glance is good, came very quickly to Peter! If I add anything,
Филипп Чистяков –
Got intact and safe. Happy! Charges!
Наталія Бублик –
Delivered in the area of 2 months, everything works.
Давыд Овчинников –
All OK
Laura Knight –
Very long delivery. More than three months in Belarus. Two times the dispute opened. But I went to meet the store and waited. And finally came the order. It’s whole. The quality is excellent. let’s see in work.
Лидия Ивковa –
Courier in another apartment brought my battery!! If not for a neighbor honest I would have remained without a battery
Wiesław Michalak –
Works fine. Look good.
Мирослав Смирнов –
All is well
Ethan Ray –
works
Евгений Юрченко –
The quality of performance is OK! Everything works
Ярослава Бондаренко –
Goods received but not testille
Luciana Gómez –
The order never came for getting stranded in USA for coronavirus problems I guess. But the store paid me back the money and was always very kind.
Никита Жуков –
Norms. Peter was almost two months away.
Александра Герасимовa –
It reached Volgograd for a week. Design pts like, only the case is branded, fingerprints remain. By duration and number of charges has not yet checked.
Степан Петров –
Took on the discount, works without failures. No comment. The store keeps in touch and answers questions. 5 stars.
Марія Зощенко –
All yak and described .. Charges for 75%. Delivery dovguwata, majet two cities. Raju
Константин Попов –
Great charger! Everything matches! Charged immediately after delivery of the tablet. At the first turn on, the display indicator showed 76 percent of charging. Immediately connected the tablet to charge. When charging a tablet for 1 on charging, the decrease is also 1.
Billy Harvey –
Thanks, fast delivery and excellent quality
Рoмaн Бублик –
Okey
Борис Давиденко –
Good power bank
Tammy Vasquez –
Came to Belarus for 1 month taking into account the coronavirus. They brought it straight home. Charge upon receipt 71%. Corresponds to the description
Theresa Diaz –
Short about the order paver bank excellent 4 Times charges the phone to 100
Donna Simmons –
Excellent paver bank. Everything corresponds to the description. The charge keeps well. Satisfied with the purchase and recommend the product.
Elizabeth Banks –
Nice
Jessica Patel –
Came in 26 days taking into account closed borders and quarantine. Very cool. Charged at 70%. The courier brought to work, it pleased.
Борис Румянцев –
Good item
Микола Довженко –
All okay 5 +
Геннадий Осипов –
Quickly charges,
Эдгар Исаев –
In general, a good paverbank, complete with a short USB cord. Of the minuses-the display produces 99, once somehow managed to 100, but after even a couple of hours held 99. Without damage, when charging, the connectors give out less, 1.2a and 0.5A, instead of 2A and 1A. Dispute for compeation refund for defects approved quickly. I recommend the store.
Léon Charpentier –
good
Luan Ribeiro –
r
Erica Farina –
Arrived ahead of schedule very solid. Not yet used.
Judy Aguilar –
Sooo long went the parcel and did not track the number, but I came straight to the threshold with courier delivery on the penultimate day. I did not communicate with the store. Like all the charge was ~ 70%, full charge is enough for 2,5 full charge of the phone. I’m happy with the purchase, I definitely recommend it!
Killian Chauvin –
For now very satisfied with my purchase. Conform to the photo and functional. Remains to see Longevity
Matej Perić –
Item is of great quality and design. Seller communication is excellent, gave a 5$ coupon because my last order (also a powerbank) was delayed… This is not an issue with the store, all battery products get delayed on customs and require special transit… Shipping took almost 90 days, be aware of that
Борис Беленко –
I received the goods, thank you. Later I will add a review, so far I have included) like norms, it works. Shipping by New Post
Gonçalo Gomes –
Excellent product! Fast delivery! 5*
Эльвира Титовa –
So-so.
Ефим Макаров –
Good!
Jack Duncan –
Due to the fact that the delivery does not work, the goods did not come, but the store returned the money without objection
Isabella Pereira –
Not received the product, but the store made the refund.
Зоя Ульяновa –
All OK. It came with 70 percent of charging.
יוחאי רונן –
Good and nice
Agustín Carrasco –
Arrived before time
Оскар Зуев –
Everything is fine. Quality matches
Adéla Kopriva –
Super
Ян Худяков –
For such a price is excellent!
Beverly Garza –
Delivered as always by the courier to the square. Power Bank Tower. Recommend
Rose Brooks –
Power Bank Tower. Delivered to Minsk to the apartment Courier. Recommend
Настасья Щукинa –
I liked my wife, I was in processing for a long time and delivery too
Grace Hanson –
Came relatively quickly, with a charge of 72, there are connectors for different cables, the purchase is satisfied
Gazdag Csege –
good product
Alexander Christensen –
The product like described. Seller very responsible. Thanks!
Максим Якушев –
Stylish, quite compact. Enough for 1,5-2 charging iPhone 8
Сабина Васильевa –
Very good powerbank, took on his replacement, also 10000 mAh, satisfied.
Василь Бабіак –
Fire 5 OK
Мария Завьяловa –
It works fine. It came quickly, too.
L***l –
Well, the usual Pover is thin, in the hand of norms sits
G***W –
Very good power bank. Very complete on the connection, load quickly effective. Very good product I recommend. Really very very effective, the digital load indicator very practical. It is a good product that accompanies me every day. Very fast and serious delivery. I recommend the shop.
I***v –
The order came in 14 days. Amperage corresponds to the description. I’ll add it later.
Y***n –
Quickly enough delivered. It looks fine, it charges. While satisfied and then time will show.
D***y –
Is OK. Delivery is very long
Customer –
Norms thing, delivery 7 days to the door!
E***v –
According to my feelings just on 7500mah/
V***o –
Got it! Novosibirsk 10 days! From the Moscow terminal!
I***v –
The goods came. Everything works. Thanks store
E***a –
The goods pleased, came already charged to 70%. The wire is included without a plug. The wire is short. The level of charge is reflected on the display-it’s very convenient. Written that charges up to 99% maximum… But, no, when charged, all 100% were displayed. Packed well, delivered by courier to the apartment. Delivery took 2 weeks.
Y***v –
Very quickly delivered. Delivery is carried out by courier. Thank you store.
S***e –
It’s very good. It’s the right size to carry in the bag.
P***r –
fast delivery to Poland. There was a 76% battery. He charges my phone. It works! It is not as heavy as it was written. I recommend the supplier!!!!
P***a –
Ok
A***v –
It came whole and not harmful, charged at 75%.
O***y –
All OK!
V***y –
Everything is fine!
T***t –
Good Bank!
V***v –
Delivery pts fast, quality goods, works, itself charges slowly
V***a –
Wonderfull! Light and absolutely conforme to the description
P***v –
Delivery fast! Lightning!!! The charger is stylish, pleasant in the hand, moderately heavy. On delivery, charged at 85%. Very satisfied!
A***n –
Very quickly delivered. Quality Super
Customer –
Didn’t arrive, but the store gave me money back without any problems.
M***v –
Very fast delivery from Russia to the Irkutsk region in a week, I take such a second for my wife, I recommend!
S***y –
Came charged at 75%, charged 2 phones at 50% and cut out, let’s see how it will continue to work
D***v –
Very pleasant to look at and touch, delivery lightning straight. In general, I’m happy with the jar.
L***v –
Bought for MI9. Charged from 36% to 99%, in minutes 15-20. On the battery fell from 99% to 76%. It turns out 23% spent on 63%. I think that 3 charges will be enough. Fast delivery from Russia!
S***a –
Everything matches. Came charged at 78 units. Heavy. Recommend
V***o –
Looks very good. Works.
A***v –
Delivery of sdek to St. Petersburg in 5 days. Powerbank works. Thank you!
M***a –
I received my order today, the delivery was quite fast, delivered in 3 days from Moscow. The Wire, however, did not fit, I have a Type-C connector on my phone, but it’s uncritical, you can use the cable from charging. Charge Power Bank when turned on showed 70%, let’s see how it will show itself in operation
K***a –
looks ok.
F***r –
In appearance, everything is fine, but how much does it charge until I know. then I’ll write.
*. –
Thank you. Everything is fine
I***a –
Thanks for the fast delivery, only a week passed. So far, everything works. I thought it would be easier, but it’s just my mistake. Let’s see how it will work
I***v –
Normal bank, charges and charges. She came home without damage, cardboard packaging under the seal.
J***a –
goods bot received, money have beeb returned
M***e –
Nice product
P***i –
Fast, fast. Charged at 70 percent. Gives confidence that it will not fail. In general, the impression is positive. Thank you for your promptness.
O***o –
Everything is neatly assembled, it came in a box, not scratches, the charge was 82, immediately checked on the phone all is well.
E***v –
Came pretty fast, 73% charge was. After use, I will add.
D***n –
I have not checked the work yet. Came with a charge of 73%. Shall we see?
D***n –
good
Customer –
Good
K***a –
Love it!!
N***h –
My son is satisfied
P***M –
Battery norms, delivery fast, all OK
Customer –
Thank you the store arrived before the expected date that good product
A***v –
Expensive went in Russia, but the quality is satisfied
E***v –
Exactly according to the description came the order 20 days before the ekb
L***a –
Excellent product. Good at manufacturing material quality, good packing and excellent battery performance.
E***a –
I did not particularly like the film as pasted, because the gift was bought, but the main thing is it came quickly, was charged, connectors for iPhones and Androids, in general all holes are for all devices.. It’s worth your money. Recommend!
A***v –
Corresponds to the description. Thank you.
E***v –
Good charger! I use almost half a year, all OK. to buy I recommend.
T***h –
I ordered a third such powerbank from this store-this time as a gift. Came with a charge of 82%. Everything works. Salesman recommend. But this time Sdek delivered much longer. Before 2-4 weeks, even with the pandemic. This time almost 8 weeks before Brest, and in Brest it lay a week, until I started calling myself.
Customer –
The goods are quality, the description corresponds. Shipping fast. Seller recommend!
V***o –
Came quickly, but the case with a defect
Customer –
Came goods quickly all is OK
K***k –
The goods are true! Come to Bashkiria in a week. Charging was 76 percent.
D***v –
A regular PB for its money, the capacity is either accurate or close to the claimed
1***1 –
Delivery week. I order the second time, and the first did not come, the store returned the money
I***m –
Sent quickly by courier to the apartment quickly
R***s –
quick delivery, good product.
K***v –
Delivery, since payment, 7 days. In general, for their money, at first glance everything is good) plastic does not stink, assembly and materials are good. The switch button is hanging, but these are trifles. From the box charge 73%, the phone charges, itself also charges. In a couple of weeks I’ll add a review. Seller Thank you!
E***n –
Good product, delivery fast, store recommend!!!
I***k –
The parcel came in, about a month. I ordered one black, one white. Both came workers charged at 70 and 80%. At the exit they do not have 10000. I have a battery power in phone 4500 and I did not have enough for two charging at 100% battery charge.
V*** –
Corresponds to the description
K***r –
very good^^
I***o –
Great battery! Delivery fast-sdecom. Came, charged for 82%. Discharged to 0, put charge at night-in the morning a charge of 100%. Good Goods and fine store, thank you!
N***a –
Came with a charge of 70, delivery from Russia in 7 days, cool
E***n –
Long delivery, 2 months
G***h –
Everything came thanks charges up to 100% at me
B***s –
Believe bank normal came gdeto for a month, takes 9000
R***a –
Very fast
A***i –
It came quickly, packed well. Very pleasant to the touch. I did not find any complaints about the quality of the Assembly. Charging keeps well and quickly charges
D***v –
Very good battery, fast charging supports. Delivered in a month.
G***a –
Cool! The goods arrived very quickly, had time for other daughters. Brought a courier to the entrance. Super fast delivery and cool goods. To quality there are no questions. Thank you.
R***y –
Everything works
O***a –
OK OK
M***a –
Looking forward to knowing the length of cargo. Looks good, something heavy.
B***s –
Got a refund because the product did not arrive.
L***a –
It came 9 days before Samara through sdek, everything is well packed, the whole is happy
A***v –
Great!!!
A***i –
My wife is very pleased, came with a charge of 78%, a small comfortable and pretty, in Borisov, Belarus has reached in a month
F***r –
´
H***r –
ok
I***e –
it came very quick and every thing works great.thank you!!!
Customer –
ok
S***v –
Everything is exactly, though the mail froze, charges mimax3 from scratch to 100 and still remains and 25%. Got charged at 71%.
G***a –
Products conforming to the Description
T***o –
It’s like a description. Im happy
A***v –
The product came very quickly, all Super. I recommend
Customer –
I took for 742 while norms) Thanks
S***l –
The goods did not arrive quickly, but exactly as in the description. Slightly heats up when it charges, but it’s a normal phenomenon. Quickly scratches, so wear in the case and do not wear with foreign things in one pocket))
A***y –
Everything is fine! Courier directly to home
A***A –
Everything is fine, it came in 10 days in Bashkortostan
A***v –
Weary paverbank. Current does not show, only charging percentage
F***r –
Good customer service and fast shipping, I don’t get there because somewhere in this country culiao stole it or lost it, I travel in the middle of the world and arrive super fast until here in chile was lost, the store still gave me back the lucas so good for that
P***v –
Came for 32 days, the quality is satisfied, very pleasant to the touch, compact convenient, came with a charge of 80%. In general, I’m happy, I recommend to everyone, the track is tracked.
Customer –
It came intact. Everything works
7***7 –
Oooochen quickly delivered. I ordered from the Russian Federation. To Voronezh 3 days. Cool, everything works, everything charges. Charge was 77%
R***r –
Excellent Bank goods very satisfied
A***i –
Arrived in advance product looks good but I have yet to test it. Seller recommended
V***y –
Packed in a factory box. Looks decent.
C***i –
I love it