Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of family-shop24.top
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arya İlhan –
The product is very successful. Congratulations to the salesman.
Fernando Ávila –
It came to me in considerate time. and along with a gift, thank you very much.
Анжела Журавлёвa –
This is already the third take …. friends beg! Cool thing…
Даниил Уваров –
Before St. Petersburg for a month and 1 week. Waiting for spring for testing! Hooks are sharp. Heavy.
Варвара Назаровa –
All OK!
Irene Marchetti –
TOPPPPPPPP
ريم الثنيان –
The product is good and shipping as well, but what is wrong with the product is that the hooks are somewhat small and I think you can change them for one larger
Надежда Щукинa –
Received, works, in the case has not yet checked
نايف النفيسة –
Good job
Зинаида Шестаковa –
The store is excellent. All reviews correspond to the excellent work of the seller and the quality of the order
A***a –
The store is excellent. All reviews correspond to the excellent work of the seller and the quality of the order
Надежда Наумовa –
It seems not bad, but you need to test
A***n –
It seems not bad, but you need to test
Стас Кабанов –
I take not the first time
K***g –
I take not the first time
Alan Flores –
The parcel came intact, the appearance is attractive, and I will only inform you in the summer! Thank you!
A***u –
The parcel came intact, the appearance is attractive, and I will only inform you in the summer! Thank you!
Владислав Ивков –
All Charges, lit. Generally satisfied with the elephant. Respect. Test unsubscribe.
Customer –
All Charges, lit. Generally satisfied with the elephant. Respect. Test unsubscribe.
Жанна Юшковa –
Well lit! And though not very much vebriruet.
A***k –
Well lit! And though not very much vebriruet.
Владимир Васильев –
Everything is fine, thank you very much for the gift! I recommend
N***v –
Everything is fine, thank you very much for the gift! I recommend
نايف الزامل –
Under experiment
K***n –
Under experiment
Вероника Соловьёвa –
All as in the description. Everything works. It’s been a long time. Came in the winter, did not try yet
A***h –
All as in the description. Everything works. It’s been a long time. Came in the winter, did not try yet
Сергій Бондаренко –
Super!!!
B***o –
Super!!!
Pamela Romero –
Très bon
P***t –
Très bon
Артём Лазарев –
Corresponds to the description
E***v –
Corresponds to the description
Микола Бабіак –
Not really fast delivery. Everything works. Hooks are so-so, but in general everything is fine!)
S***r –
Not really fast delivery. Everything works. Hooks are so-so, but in general everything is fine!)
Alice White –
Outlet veikia
G***s –
Outlet veikia
Marius Tangen –
Flashes with different cycles, vibrates. I did not try fishing, but the feeling of attracting Pike wakes!
R***k –
Flashes with different cycles, vibrates. I did not try fishing, but the feeling of attracting Pike wakes!
Lara Rocha –
.
C***a –
.
Ethan Campbell –
Thank You, work fine, s’activé When enters water. I am very satisfied.
S***u –
Thank You, work fine, s’activé When enters water. I am very satisfied.
Ксения Ильинa –
Delivered quickly, works as in the description quality is good.
R***r –
Delivered quickly, works as in the description quality is good.
Любовь Ковалевa –
Everything exactly corresponds to the description. I ordered my husband for fishing, I was delighted with the gift. The order came well packed. I recommend the store.
R***r –
Everything exactly corresponds to the description. I ordered my husband for fishing, I was delighted with the gift. The order came well packed. I recommend the store.
Milan Krznarić –
Works and looks great. Used it once, and did not catch anything, but item is as described.
Z***n –
Works and looks great. Used it once, and did not catch anything, but item is as described.
İlyas Şenli –
The product is very successful. I recommend store
M***n –
The product is very successful. I recommend store
Марияна КРЪСТЕВ –
Thans to the vendour. Very correct person.
Customer –
Thans to the vendour. Very correct person.
Cian O’Connor –
This is an excellent surface lure for pike especially in rivers or narrow channels. The pike will go for it. The blue light seems to work better than green. I use them for trolling from kayak. Dont overcharge battery or leave charging when already charged as this may damage battery. Works well in lake too on calm conditions , I havent yet weighted in lake as it may snag. This is a top lure for predator fish.
P***n –
This is an excellent surface lure for pike especially in rivers or narrow channels. The pike will go for it. The blue light seems to work better than green. I use them for trolling from kayak. Dont overcharge battery or leave charging when already charged as this may damage battery. Works well in lake too on calm conditions , I havent yet weighted in lake as it may snag. This is a top lure for predator fish.
Ann Hernandez –
excelente
B***z –
excelente
Patricia Cavalcanti –
Otimooo apparently
Customer –
Otimooo apparently
Marie-léontine Etienne –
Everything seems perfect, remains to try it in situation
F***r –
Everything seems perfect, remains to try it in situation
Aleksander Solovjov –
Very Good!!!
E***r –
Very Good!!!
Феликс Михайлов –
Wobbler really cool, did not expect. In the water vibrates and glows. And for such money 5 points. We will check in the summer in real business …. delivery to Novosibirsk for 21 days by post of Russia. the track is tracked. Seller thanks
E***n –
Wobbler really cool, did not expect. In the water vibrates and glows. And for such money 5 points. We will check in the summer in real business …. delivery to Novosibirsk for 21 days by post of Russia. the track is tracked. Seller thanks
Давыд Исаев –
The order came quickly. Wobbler did not impress, the feeling of cheap plastic with appropriate painting. Puzo Wobbler is painted with sparkles that crumble. We will wait for heat and liquid water-we will test
E***y –
The order came quickly. Wobbler did not impress, the feeling of cheap plastic with appropriate painting. Puzo Wobbler is painted with sparkles that crumble. We will wait for heat and liquid water-we will test
Владислав Попов –
The goods are made very high quality. The product description was very accurate. Came quickly, packed securely. Thank you very much to the store!
R***r –
The goods are made very high quality. The product description was very accurate. Came quickly, packed securely. Thank you very much to the store!
Julie Wagner –
Alles OK!
V***v –
Alles OK!
Инга Ждановa –
In the case did not try, winter .. Glows, vibrates, sinks .. This glowing underwater vibrator…
A***a –
In the case did not try, winter .. Glows, vibrates, sinks .. This glowing underwater vibrator…
Paul Little –
super Ware!
D***s –
super Ware!
Наталя Жердев –
Came to Ukraine during 30 days. Lures are looking good. Will test them later when Spring will come.
S***v –
Came to Ukraine during 30 days. Lures are looking good. Will test them later when Spring will come.
Зинаида Евсеевa –
Corresponds to the description. Delivery 3 weeks. In the spring we will try 🙂
P***p –
Corresponds to the description. Delivery 3 weeks. In the spring we will try 🙂
Арина Степановa –
The goods came quickly. in the spring I will try.
O***o –
The goods came quickly. in the spring I will try.
Андрей Жиганов –
The goods left a good impression. Corresponds to the description. In the near future I will test on sea fishing.
N***o –
The goods left a good impression. Corresponds to the description. In the near future I will test on sea fishing.
Зоя Румянцевa –
Only received, charged. At an early glance corresponds to the description.
O***a –
Only received, charged. At an early glance corresponds to the description.
Валентина Павловa –
All OK thank you very much
Customer –
All OK thank you very much
Heitor Moraes –
Good quality product arrived quite fast store
J***a –
Good quality product arrived quite fast store
María Luisa Lozano –
All ok missing pro goes to see how it goes
J***s –
All ok missing pro goes to see how it goes
Екатерина Харитоновa –
ok
Customer –
ok
Владимир Савельев –
Everything is normal to glow and works. In the spring I will try.
M***V –
Everything is normal to glow and works. In the spring I will try.
Герман Ошуков –
Grandfather is happy.
M***d –
Grandfather is happy.
Belmina Čorbadžić –
Good quality. Work’s prefect. Fast delivery. Recommended
M***c –
Good quality. Work’s prefect. Fast delivery. Recommended
Clara Almeida –
As described
B***h –
As described
Beatriz Cardoso –
THE product follow the description and appearance, still not tested in practice.
R***s –
THE product follow the description and appearance, still not tested in practice.
الجوهرة العمودي –
Not yet tested but looks good, and a good package
Customer –
Not yet tested but looks good, and a good package
Juan Manuel Santiago –
Shine and tremble
P***o –
Shine and tremble
Ricardo Medina –
The product is of good quality. However, it takes a long time. On February 7th I made the purchase and until the 13th I received the product. I think because of China’s festivities and what about the coronavirus. I hope my next purchase will be faster shipping to Mexico. Thank you very much. Good store
M***o –
The product is of good quality. However, it takes a long time. On February 7th I made the purchase and until the 13th I received the product. I think because of China’s festivities and what about the coronavirus. I hope my next purchase will be faster shipping to Mexico. Thank you very much. Good store
Teresa Soto –
Very good product
D***w –
Very good product
Gerald Williamson –
Great product.
E***V –
Great product.
Eva Thomas –
All is ok
P***N –
All is ok
Сергей Яковлев –
Good fish. works. delivery is fast. thanks.
V***v –
Good fish. works. delivery is fast. thanks.
Валерия Журавлёвa –
While put on charging, let’s see how it will work
D***v –
While put on charging, let’s see how it will work
Frank Morrison –
very good product
A***i –
very good product
Juan Francisco Carrasco –
We’ll see how long Luces last, good visual quality and fast delivery even in the circumstances where we are
I***z –
We’ll see how long Luces last, good visual quality and fast delivery even in the circumstances where we are
A***v –
I haven’t checked yet. So like everything matches.
Customer –
The order came, was thrown into a basin with water, vibrates, flashes, charges correctly, on Nature, I have not yet checked, you can take it.
Customer –
Looks great and hooks sharp. As it is in the water lights insystematically and at the same time vibrates. I did not understand what. By itself